Mr. & Mrs. Nekoumand, Va Beach, Va., via Email
Ed & Jessica Coyner built us the most beautiful pool that our family can enjoy for years to come. They didn't just build the pool, they also are there whenever we have a question and provide the monthly maintenance service for our pool. We love the job that they did and the service that they provide. We will most definitely recommend Signature Pools to all of our friends. It's refreshing to have a company treat us like family instead of building a pool and never hearing from anyone again. They did a comprehensive orientation on how to operate and chemical treat our pool. They also gave us a customized owner's manual specific to our pool and our pool equipment. Everyone should have them for their pool builder and as their only pool service department. Gosh, they did and still do such a great job with everything!
Dawn, Chesapeake, Va., via Email
Thanks so much for the dedication in service you have given me and our pool this summer. You have come to my rescue on more than one occasion to make sure that my pool is operating at it's best. Many other pool companies will put your pool in and then forget about you. It is all about the service and the aftercare. I know I can count on Signature Pools when I need them for parts, service, and the best maintenance. Thank you!!!
Susan, Chesapeake, Va, via Email
Thank you so much for everything! You guys are truly the best in the business! Professional, courteous, helpful, and PATIENT!!! I would and will recommend you to anyone that needs help or just a friend in the pool biz! Thank you again for getting our pool up and running! My kids thank you too!
John, via Email
Ed and Jessica Coyner, Good afternoon. I hope this day finds you well. I took a minute to write you to thank you for your effort, follow through, commitment to detail, and my satisfaction on my new pool. The work by your team was second to none. The attention to all facets of buying a pool, from the introduction of your choices of designs, team supplied in construction, quality in parts and supplies, and follow up after the pool was completed, have left me knowing that I made the right choice in having Signature Pools install my pool. This was my first in ground pool so I had to go with my instincts. I sought more than one presentation from several companies before I purchased. Some had lower prices and some had different options, but your company gave me an insight of what I needed. When I added what I wanted to the cheaper installers, they were the same price. When I changed the options for the others to what I actually envisioned for my back yard, it brought me back to what you had begun the process with. The finished product is second to none. The follow up by your group leaves the competition behind. You delivered the best pool money can buy. If you ever need a reference for a future customer, please feel free to ask and I’m sure I can answer any question a new buyer might have. Thank you again and I hope the best for your future.
Miyuki & John, Chesapeake, Va, via Email
I just had to let others know that if they have ever considered maintenance for their pool or a new system, Signature Pools is the company to be trusted. I never knew that it could be so easy in having a clear and clean pool to look at all year round! Knowing that our pool and spa will be taken care of by professional's and seeing blue, flowing water can create a peace of mind everyone need's. Relying on their expertise in updating our system was an investment to our home. Thank you Jessica and Ed!!
Ron & Sara, Moyock, NC, via Email
We had a new in-ground pool installed early in the spring last year. We had never had a pool before and were very inexperienced with pool maintenance. As questions arose, it became increasingly more difficult to obtain help from the pool company who did the installation. Frustrated by the lack of customer service, we sought out a company that offered outstanding pool servicing and were customer friendly. Signature Pools is who we contacted, and we have not been disappointed. Jessica quickly winterized our pool, and when we recently had problems with our pump malfunctioning, Signature Pools provided exceptional service and stood by their word with costs, even though the pump had to be completely replaced. We feel fortunate to have found Signature Pools and look forward to a year of really enjoying the pool. Thank you!
Finalizing another builders pool that went out of business
Building a pool for the first time is an experience. I'm sure most pool owners can attest to it. After a great deal of work installing the pool over the late winter to spring, we were down to the last mile---a cleaned pool that is ready to swim in. That's when Signature made all the difference for us. My experience with them has made a world of difference. Not only did they respond, they were prompt, professional, and very interested in making sure we were comfortable with the many issues of owning and operating a pool. "Little" things like back-washing, etc. were all covered in detail. Their courteous service has been first rate across the board from minute one! They frequently communicated with us----a true lost art these days! We hear from them with follow-up calls, messages, and even text messages! The Signature Team is awesome and I highly recommend them to all pool owners and perspective owners.
Kurt, Va Beach, via Email
Finalizing another builders pool that went out of business We had a pool installed by another company who is in the process of going out of business. They walked away without completing the job! We were fortunate to find Jessica. Every time we call, we get through to her! She takes her time and answers all our questions. When she tells you she will be at your home at a certain time and date, she will. She is also very knowledgeable. Our only regret is not knowing about her and her company before we had our pool built by an unreliable, untrustworthy, and out of business pool company. They have my business for any repair or service work I may have in the future with our pool. They are number one in customer service!
Mrs. Davis, Moyock, NC, via Email
I just wanted to say how wonderful and helpful you were. Jessica is very knowledgeable and took the time to explain every step to getting our pool straight! They are wonderful and professional and got the job done! We will be using them again! Thank you very much!
Mike & Michelle, Chesapeake, Va., via Email
Ed & Jessica Coyner, I want to thank you both for a Awesome Pool and first class customer service! You both are a class act and in my opinion the best in the business. Ed made numerous trips to our house in helping us decide on the right pool in terms of design and layout. Ed went out of his way to show us one of his recently built pools which was really helpful in giving us ideas for design and optional features. Once Signature Pools began the pool build, Ed was on site to ensure completion of a quality pool and that it was delivered on schedule. Then to top off our experience, we were introduced to his wife Jessica who is a Pool Maintenance Queen / Guru. Prior to getting concrete, Jessica stopped by to balance and clean our pool so my girls could swim right away. Jessica came back after the concrete was poured and cleaned and balanced the pool again. She also have us a very thorough 101 pool indoctrination and answered all our questions. Ed & Jessica consistently provide great customer service by answering our text messages and calls promptly! My family thanks you both for a great pool experience and an Awesome Pool!
Ronald, Va., via Email
I am a new pool owner in 2009, and have learned alot! I was the unlucky recipient of an incomplete pool - original pool company went bankrupt and left me hanging! Fortuntately, Signature Pools came to my rescue and brought equipment, supplies, and a lot of experience! Jessica walked me through and indoctrination of my equipment as well as testing and setup of the water chemistry. She is extremely knowledgeable about the do's and dont's of pool operation. Not only did she tell me what to do and what not to do, but she explained why, and that means a lot to me. So if you need epertise in handling your perplexing pool issues, don't hesitate to call Jessica at Signature Pools. You won't be sorry.
Aaron, Chesapeake, VA, via Email
I met the Signature Pools owners at a golf tournament during a casual conversation. What struck me first is they never tried to sell me. That's a HUGE plus in my book. Rather, they listened to my concerns first and then suggested how they could help. A few weeks later (due to my schedule) they came out and answered some questions that could only be answered while looking at my pool and then did some maintenance work on a few things -- none of which I asked for. Sounds negative, but it's not. They saw some things that needed to be addressed that were small, but could have become HUGE issues. I was very thankful. They continue to help and will be engaged shortly in some storm damage due to a recent Nor'Easter. Am I concerned or worried that it won't be taken care of properly? Absolutely not! I know that even if I'm not there it will be done correctly and on budget. I'd recommend them to anyone that's looking for a pool or help with their current pool!
Jeff & Barb, Chesapeake, Va., via Email
Ed and Jessica, Just a note to let you know how pleased I was with your service yesterday. Bobby and Sean were complete professionals. Very impressed at their teamwork and methodical approach to winterizing our pool and installing the new cover. I will tell you up front, I am not the easiest person to please and generally take the "if you want it done right....do it yourself approach". Your team proved me wrong. They were attentive to every detail. Absolutely superb service. Jessica, thanks much for stopping by. Great customer service to establish that relationship you speak of on your website. I will continue to refer you to anyone I can. Simply exceptional business you are running.
Darleen, Virginia Beach, Va., via Email
Jessica, I wanted to write and say thank you for everything, from the patience you had with me during my rain storm of questions and concerns to the speedy repairs of the pool. I am so very pleased with the time in which you responded to my call, fixing the liner, and repairing the leak. Not only did you make me feel 100% better about the issue, but you did it in less time then you quoted. It is so very nice to have someone actually answer their phone when you call and/or call them right back, what a rare thing in the service business these days. I will definitely keep your number close by and recommend your company to everyone that I can. Thank you to you and your team once again, it was truly a pleasure working with you.
Bobby & Beth, Chesapeake, Va., via Email
Wow! Really? THIS kind of Customer Service? It's UNHEARD OF!!! Both in the build AND service. We couldn't be happier with Ed and Jessica and their entire team. They were friendly and professional...not to mention...you should see our pool!!! BEAUTIFUL! In fact, feel free to come by anytime and see! Thanks guys for everything!
The Hendricks Family, Chesapeake, Va., via Email
I would like to thank Ed & Jessica for a job well done. It is nice to know there is a company out there that genuinely cares for their customers and is still there for them long after the project is complete. The pool is beautiful, and has been a wonderful addition to the family. It is nice to share good times with family and friends int he comfort of our new pool and background. A big thanks to you and all you do!
Tommy, Chesapeake, Va., via Facebook
We love Signature Pools! Best build and service in the business!
Anne, Chesapeake, Va., via Facebook
Signature Pools upgraded my saltwater system. I enjoyed prompt, courteous service, and my new system works great! Signature Pools is amazing!
Susan, Chesapeake, Va., via Facebook
Ed and Jessica, I want to thank you for all the help this summer with my parent's pool...my pool...lol.
Brian, Suffolk, Va., via Facebook
I would certainly have Signature Pools build my next pool. I would rank Signature Pools as number one in Hampton Roads. I use them for service after my build, great prices, friendly service, and the end result is perfect, my pool is perfect 24/7. The owners are responsive, caring, and customer service oriented. I have the best pool in Suffolk, Va.!
Sarah, Chesapeake, Va., via Facebook
I love my clear..clear crystal blue pool, year round! Thank you Jess (and your team)!
Dan Rogers Home Inspection Services, via Facebook
Impressed - Being an inspector I have witnessed many pool inspections but never with the competence and attention to detail that I experienced watching Jessica inspect my clients pool. Finally, I have a good pool company to recommend to other clients.
Lesia, Chesapeake, Va, via Facebook
Since Signature Pools began to service my oversized Grecian L, my pool has never looked better. It is crystal clear! They are dependable, friendly, and always go that extra mile to do quality work. I am very impressed and would highly recommend their services to my family and friends.
Ed, Chesapeake, Va., via Facebook
Thanks for the install of the new pool cover and the winterization of the pool! No more worries to drain when it rains, the little pump handles that, and no more equipment running all winter when it gets below 38 degrees. No worries for 7 to 8 months til opening. You guys did an awesome job!
Mary, Va Beach, Va., via Email
Our pool looks fantastic! Thanks for making our pool build so pleasant : ). We can't wait to have a full swim season next year!
Ron, Braun, Jordyn and Hunter, Va Beach, Va., via Email
Dear Ed & Jessica, We truly felt like you took extra good care of us; however, one need only read all your testimonials to see that you give ALL of your customers the royal treatment! Everyone loves you two! Truth is, it is your impeccable attention to detail, honesty, and completely thorough approach throughout the construction process and well beyond into servicing that is unmatched. We would absolutely recommend Signature Pools to anyone! Thank you in advance for the many moments and memories our family will cherish in our beautiful new pool!
Faye, via Facebook
If you need a pool company, call Signature Pools! They are the best!
Riza, via Facebook
Thank you again Jessica! Yet again you prove why Signature is the best 🙂
Tim, via Email
Jessica and Ed, Debbie and I want to tell you how much we enjoy the new liner! It looks great! We have had several compliments how “rich” the darker blue pattern looks. And, we have dropped “Signature Pool” to all of our neighbors. We’re very satisfied with the communication you and Ed showed us, the prompt order and installation process, and the quick balancing of the pool chemicals. If we can ever be a spokesperson or a resource for a reference, please give us a call. We’d be happy to tell our story!
Kristi, via Facebook
Thanks so much for getting everything done for my pool and in time for our pool party! You guys are awesome!
Kenda, via Facebook
Hey Jessica! Jon and Stephen did an awesome job on the giant bubble and they were both so helpful and pleasant to talk with. A couple of wrinkles, but with a bubble that stretched the liner this much, I can live with a wrinkle or two. Thanks again!
Donna-Lyn, via Facebook
I am not a current client of Signature Pools, but got their name as a recommendation. I spoke with Jessica yesterday and she answered several of my questions and volunteered other pertinent information. I will DEFINITELY be utilizing their services to open, close and everything in between I may need. Thank you so much for your time Jessica!
Dan, via Facebook
Thank you Jessica Coyner at Signature pools for taking good care of my client. He was very impressed and your attention to detail made the difference, gave him the leverage he needed.
Susan, via Facebook
Thank-you ..Ed and Jessica of Signature Pools...I totally will recommend your company in the future ...your crew was polite and well mattered ,which made for a pleasant working relationship....liner's in ...let the filling begin
Miyuki, via Facebook
Shout out to the best pool company in the area!!! We love the new light and your great service. Our pool is beautiful.
Jo, via Facebook
Thanks SO much Ed, Jessica & crews!! Perfect day for our first dip in our beautiful pool!
Stella, via Facebook
The Hurricane info was very helpful and descriptive! Thank you for taking the time to write that up for everyone! I'm so very glad we chose you guys for our pool company!
Chris, Chesapeake, Va., via Text
Cover looks great! Thanks for the top notch service as always! If you have a website for comments we would be happy to recommend you. A+
Jared, via Facebook
Thank you for your hospitality, patience, and quality work.
Stella, Chesapeake, Va., via Facebook
Jess I just have to tell you, Your service team rocks! So knowledgeable, so detailed and did a great job!!!!! Thanks so much.
John, Virginia Beach, Va., via Facebook
Jess, You guys are awesome!!! I took your advice, back flushed the suction line, and voila! Pump took a prime and all is well. A bunch of chestnuts and crud pushed back up into the skimmer!! Thanks again!!!!
Jeremy, Chesapeake, Va., via Facebook
Thanks Jess for all your help!
Bryan, Suffolk, Va., via Facebook
We had my daughters college grad party in and by our perfect pool maintained by Signature pools! A touchdown for dad! Thanks Ed and Jessica.
Doressa, Suffolk, Va., via Facebook
Thank you Signature Pools for doing a wonderful job opening and cleaning my pool. My girls enjoyed their first swim last night. Your staff was professional and polite.
Beth, Virginia Beach, Va., via Facebook
Jess and crew! I cannot begin to thank you enough for the time, effort, persistence and FINALLY SUCCESS, at locating, problem solving and REPAIRING my 30 year old pool! I mean, reallllllly, NO ONE comes close to the level of service you provide! NO ONE! I'm so grateful to you guys! You have served me for over 3 years I think with what was my new pool, now we begin with this NEW OLD pool:) and so far, you are MAGIC in a truck:) Thank you doesn't say enough! But... THANK YOU
Jan, Chesapeake, Va.
Our pool is CRYSTAL clear thanks to Jessica! Love our "new" DE filter!! We can't thank you enough!!!
Tommy, Chesapeake, Va., via Facebook
Been meaning to thank you for the great service once again... and the t-shirt! The new pump is so quiet I don't even know when it's on! I'll be sure to wear the t-shirt around all of my pool wanting friends.
Kjersten, Chesapeake, Va., via Facebook
Signature Pools service department rocks! Thanks for being so helpful and responsive Jessica Coyner. You're the best!
Bianca, Chesapeake, Va.
We just aired the story here on NC3 and I just have to say thank you for doing such a wonderful thing for Tyme and her family. AMAZING! I know what company I will be calling when we install a pool in our yard. For sure!
Etheridge Lakes, via Facebook
Thank you Signature Pools for sponsoring our picnic today! Etheridge Lakes loves Signature pools!!!
Miyuki, Chesapeake, Va., via Facebook
I want to share about my new vacuum suggested by Signature Pools. The Dolphin is an efficient and awesome cleaner for your pool. No need for a pump or water line for this baby. It runs on electricity and can be programmed for 1-3 hours at a time, even remotely. It is simple to clean; just hose off filters that easily pop in and out. The cord never tangles and the Dolphin even has its own caddy to roll to and from the pool. Its quite and determined to clean steps; it even will crawl up the walls of the pool. Ask Jessica or Ed about it. Its the best vacuum and I've been thru at least 3 types.
Laura, Chesapeake, Va., via Facebook
Thank you so much for all the information about how to take care of the pool during the storm - it was really helpful!!
Stella, Chesapeake, Va., via Facebook
Always outstanding service from your team!!!! Thanks for taking care of our pool!!!
Andrew, Via Angie’s List Member
Completely cleaned our above-ground pool including the sides, the bottom and the rails. The water was shocked and was crystal clear when they left. Exceeded our expectations. We can't afford a full time service, but they allowed us to get the pool in top shape which made it much easier to maintain. Member Comments: They showed up on time, told us what they were going to do and did a great job. The only follow up we had to do was call and ask them what brand of chemicals they used because their results were so much better than the products we had been using (recommended by the store we bought the pool from).
Brandie, Chesapeake, Va., via Facebook
Jessica N Ed Coyner it amazes me how much you really know about pools and the forward thinking Signature Pools always has for their clients! You guys are awesome!