Call Us: 757-652-0101

FAQs

Q?

Why should I have the Goldline Aqua Plus salt system over other salt systems?

A.

There are several brands of salt systems. Goldline, Chloromatic, Pool Pilot, Auto Pilot. Chloromatic, Pool Pilot, and Auto Pilot only generate salt, some of the newer models also include the ability to turn your pool on and off for you. The Goldline Aqua Plus salt system becomes the brain for your pool. It has the ability to turn everything on and off like your pool light, automatic pool cleaner, your pool pump, and has what is called a freeze timer built into the system. It makes owning a pool very maintenance free.

Q?

Why steel wall?

A.

Steel wall pools offer the most versatility, ease of repairs, and have the ability to be customized by shape, depth, seats, loungers, and liner choices. It is for these reasons we sell and install steel wall pools backed nationally with a lifetime warranty and one-time homeowner transfer of the warranty. We also have intentional certification for our pool build and liners by the ICC (International Code Counsil). You must pass a gambit of testing of materials to be awarded with ICC approval for quality.

Q?

Why do you only build 10 to 50 pools a year?

A.

Ed and I only want to build 10 to 50 pools a year to keep the quality of our build high and our ability to service all of our customers high. When companies try to do to much they end up losing in the end because their build and their service go down to due the volume of pools that they are trying to build and keep up with. We hear from customers of other companies the horror stories about build to service and that is not something that we want for our company name.

Q?

How hard is water chemistry to maintain?

A.

Water chemistry is easy once you get the hang of it. Our orientation and manual book has everything you will need to know to maintain your water chemistry to ensure that you always have crystal clear water that everyone will want to swim in. During the orientation, we will go over every level and how to increase or decrease each level. We dispel some of the myths like why your eyes burn in water and why do some people get a green tint to their hair.

Q?

How does the construction process work?

A.

Ed will meet with you to lay out the pool in your backyard so that you can get a visual and know exactly where the pool is going. Then excavation begins, the pool is built, water balanced, backfilled, and then you wait four weeks for concrete.

Q?

Can you help me design the best pool for my backyard?

A.

Certainly! Ed will help you select the right size, shape and overall layout of the best pool for the area you have to work with. We understand that each home is different, and each home owner’s tastes and styles are different. We will help you with all the details, including any add-on options, such as waterfalls and landscaping, that you may want to include.

Q?

Will you support and help maintain my pool after it’s completed?

A.

We build relationships. Just because we’ve completed your pool does not mean that our relationship ends. We will be with you to help service and maintain your pool long after it’s finished. The level of involvement we have in maintaining your pool is up to you. We have maintenance programs to keep your pool in peak condition throughout the year. Please look on our service page to get a full listing of all the programs we offer.

Q?

How can I be assured you’re using quality parts and equipment when building my pool?

A.

We use only the best parts and equipment available in the industry. Through our many years in the industry we have found Hayward, Goldline, and Fort Wayne to manufacture the most dependable and best working equipment and parts around. Ed & I have been in the pool business for a long time and have seen each pool product in action and how long each product works. Our customers benefit from our years in the business and can know that each product we use has come from years of knowledge working with each product.

Q?

How can I be assured that your company is a reputable, quality pool builder?

A.

The Strong Support Emblem is earned by being a quality builder in each state. Please check our references, testimonials, facebook page or go to any of the pools that we have built. There is no better way to become comfortable with our quality standards and customer service than to speak directly with our existing customers and look at our work. You can also check with other local professional organizations to research our reputation and workmanship. We have an excellent rating with all of our competitors and customers with regards to pool construction and service.